Contact information

Customer Contact Policy

1. Contact Information:

•  For inquiries, reach out to our customer service team via email at thelaboratorycandle@gmail.com or call our local number, 317-668-6370

2. Response Time:

• Specify the expected response time for different types of inquiries (e.g., order-related, product questions), yet we aim to respond to all customer inquiries within 24 hours during business days.”

3. Preferred Communication Channels:

• For order modifications, please email us. For urgent matters, call our customer service line.”

4. Business Hours:

• Our customer service team is available Monday to Friday, 9:00 AM to 12 PM (local time; eastern standard time).”

5. Returns and Refunds:

• If you’re not satisfied with your purchase, contact us within 2 days of receiving your order. We’ll guide you through the return process.”

6. Lost, Stolen, or Damaged Shipments:

• If your package is lost or damaged, please contact us immediately. We’ll work with the carrier to resolve the issue.”

7. Privacy and Data Protection:

• We respect your privacy. Any data shared with us will be kept confidential and used solely for order processing.